Kindly take some time out to read our terms and conditions to ensure a fuss free and enjoyable shopping experience.
By shopping with us, you are deemed to have acknowledged, understood, and agreed to the terms as stated below.
- Our online store is opened 24/7
- For all sales enquiry, kindly email us at firstname.lastname@example.org with your order number. if any
- All transactions (emails and payment verification) will be attended to within 1-2 business days.
- Please refrain from sending us multiple emails within 2 working days if you do not receive a reply. This will mean your email is pushed further up and it will take us even longer to get back to you. Rest assured we will get back to you as soon as possible.
GENERAL PURCHASE AND DELIVERY
- Kindly ensure you have selected the correct item(s) in the correct colors/sizes (if applicable) before checking out.
- Kindly ensure the full and correct address is stated, including your mobile number. Orders with incomplete/incorrect information may result in delayed delivery. A re-delivery fee of $4.50 will apply if parcel is returned.
- Orders will be shipped out within 1-2 business days (unless otherwise stated) upon payment verification.
- Estimated delivery is stated on each product.
- All orders are shipped out according to order number, we do not combine orders.
- Sparkling Beauty reserves the right to accept or reject any order(s).
MAKING A PURCHASE
- Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
- Upon checking out your order, you will be provided with Paypal (Credit Card Payment) or DBS Paylah (EBanking Transfer). Kindly make payment immediately via the Paypal popup page to secure your order or if you have choose DBS Paylah option, you will receive a payment link within 24 hrs of order submission.
- All orders will automatically be deemed void if you leave the Paypal popup page or complete remittance if you have receive the DBS Paylah payment link.
- All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.
DELIVERY TIME & CHARGES
- As Sparkling Beauty collaborates with many reputable wholesalers, all local orders are delivered separately via various express mode of delivery. You can track your order via your account on Sparkling Beauty if you have created one.
- There will be NO delivery charges on Sparkling Beauty store unless otherwise stated
- Return Parcels - $4.50 per order for Standard Courier or $6.50 per order for Express Courier will be charged for re-delivery of return item. It is the customer responsibility to return the item at its own cost and arrangement.
- Please note we will send an email should the parcel be returned. Parcels not collected after 2 weeks will be disposed off without prior notice. No refunds will be made for such cases.
- Overseas Orders - Sparkling Beauty ships worldwide via SF Express. Overseas shipping will be charged according to weight of items and will be advised accordingly at check out. Overseas orders will be shipped out within 1-3 working days upon making an order. Estimated arrival of items will be depended on the courier service. The delivery will be subject to customs clearance and weather conditions.
- We accept Paypal payments and DBS Paylah only. This includes all credit cards, as well as Paypal registered accounts.
- For payments via Paypal, payment has to be made instantly. Please ensure that you reach the Paypal payment gateway page via Sparkling Beauty website to ensure that your payment is received and updated successfully in our system. Payments made via a new browser will not be synced to our server, and that will mean your order status will not be updated automatically.
- Should you exit the payment gateway page and opt to transfer to our paypal account separately, a refund will be made via store credits if we are unable to reach your payment email on time.
DISCOUNT CODES/ VOUCHERS
- If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase.
- Discount codes may or may not come with an expiry date. This will be informed accordingly.
- Discount codes are strictly non-extensible.
- Orders placed using discount codes are not applicable for exchange and returns.
GENERAL RETURNS AND DEFECTS/ WRONG ITEM SENT
- All returns have to be done within 5 working days from date of delivery and 3 working days after an email has been sent on the return/exchange procedure. Requests for exchanges and returns thereafter will not be entertained.
- All return items must be in their original condition, unwashed and unworn with the tag intact and pack Items which do not fulfill these criteria will be rejected duly. Customers will be required to make their own arrangement and cost to return the item.
- Please note we do not make exchanges, only returns for a credit note. Returns are applicable on regular priced orders only.
- Postage charges to and fro will be borne by the customer.
- Orders have to be mailed back via a traceable postage mode only. A store credit discount code (strictly non-extensible) with 90 days validity will be issued thereafter.
- Store credit discount code can only be used once, not applicable for another return and exchange, or with any further discounts/ Style Points redemption.
- Do kindly seek our confirmation prior to returning your order.
- Please email us for more details on exchanges.
DEFECTS/ WRONG ITEMS SENT
- We apologize if a defective or wrong item was sent. For such cases, we will require them to be mailed back to us via registered mail or obtain a copy of Certificate of Posting (COP) at the post office. This will be made known in the email accordingly. Please do not send the item(s) back on your own accord.
- Kindly email us at email@example.com with a snapshot of the defect or incorrect item for us to advise you further.
- In such circumstances, if there is a replacement piece available, it will be sent out upon receiving the RA tracking number or snapshot of Iif the item is no longer available, a gift certificate store credit with no expiry will be issued. Postage charges incurred will be refunded via together. There will strictly not be any cash refunds.
- Do kindly seek our confirmation prior to returning your order.
MEASUREMENTS/ REPRESENTATION OF ITEMS
- Colors shown may have slight variance on different screens as different tech devices have different specifications. As such, colors may be portrayed with slight differences. This applies especially for brighter hues. Requests for exchange/ return due to such reason will be rejected.
- All contests organized are open to Singapore customers only, unless otherwise stated.
Sparkling Beauty reserves the right to amend the terms from time to time without prior notice. If you have any clarifications, kindly email us at firstname.lastname@example.org.